Privacy policy
This page explains how Tech Revive Limited uses personal information submitted through this website.
Who controls your information
The data controller is Tech Revive Limited, trading as Phone Repair Bristol. Contact: alubaidiya1@gmail.com.
Information we collect
When you send a repair enquiry, we may collect your name, phone number, email address, device type and model, fault description, preferred store, preferred contact method, consent choices and the page used to submit the enquiry. We do not ask you to submit passwords, passcodes, payment-card details or sensitive file contents through the website.
Why we use it
- To respond to your enquiry, provide a quote or arrange inspection.
- To keep a record of customer communication and protect legal rights.
- To send marketing only where you have separately opted in.
- To measure and improve the website where optional analytics consent is given.
- To measure advertising and create website audiences where optional advertising consent is given.
Lawful bases
We normally process enquiry information to take steps at your request before entering a contract, to perform a repair contract, and for legitimate interests such as service administration and fraud prevention. Optional electronic marketing and non-essential device storage rely on consent where required.
Sharing and processors
Information may be handled by our website hosting, email, security, analytics and advertising providers only as needed for their services. Google and Meta technologies are not loaded by this plugin until the relevant optional consent is given. We do not sell customer enquiry data.
Retention
Repair enquiries should be retained only as long as needed for customer service, warranty, accounting, fraud prevention and legal obligations. Review and delete old enquiries regularly. WordPress privacy tools can export or erase records linked to an email address.
Your rights
Depending on the circumstances, you may ask for access, correction, deletion, restriction, objection or data portability, and you may withdraw consent. You may also complain to the UK Information Commissioner’s Office.
Security and devices brought for repair
Website enquiries are separate from data stored on a customer device. Before repair, back up important information where possible. Ask the store how device access, testing and passcodes will be handled.
Updates
We may update this policy when our services or legal obligations change. The review date at the top shows when this version was last checked.